FREQUENTLY ASKED QUESTIONS
Yes. Every photograph on this site is of the item you are buying. Screens render colour slightly differently, so a black can look warmer or cooler than it is in person, and for that reason the measurements on the product page are the reliable guide rather than the image.
Your order confirmation email is the receipt and it is sent as soon as payment clears. If you created an account you can also find it under your account, where every order is listed. If you checked out as a guest, the email is the only copy, so it is worth keeping.
Email admin@vszn.uk with your order number and say which item is coming back, and we will reply with the return address. You have 14 days from delivery to cancel and a further 14 to send it back. The full terms, including condition and refund timescales, are on our Refund and Returns page.
Usually yes for a colourway that has simply sold through, and we cannot promise a date. Several categories on this site have no stock at all yet rather than being sold out, and each of those pages says so. Email admin@vszn.uk and we will tell you which situation applies.
Anywhere in the United Kingdom, and shipping is free on every order regardless of size. The basket confirms the delivery option and the expected timeframe for your address before you pay, so nothing new appears at the final step.
CONTACT US FOR ANY QUESTIONS
How to reach us
Email admin@vszn.uk or use the form on this page. Both arrive in the same place. We answer on working days in the order messages come in, and anything that lands at a weekend or on a bank holiday is picked up on the next working day.
What to include
- About an existing order: the order number and the name it was placed under.
- About sizing: the size you normally take, ideally the measurements of something you already own and wear, and which item you are looking at.
- About a damaged or incorrect item: a photograph. It almost always saves a round of questions and gets the replacement moving a day earlier.
Sizing questions before you buy
This is the question we would most like to receive. Getting the size right first is easier for everyone than processing a return afterwards, and it usually takes one short message. Ask before you order rather than after.
Answers you can get faster than by writing in
Refund and Returns covers the 14 day cancellation window, the condition an item needs to come back in and how long a refund takes. Track Your Order explains where your tracking number comes from, what each status means and what to do when a parcel stops updating. Terms and Conditions and Privacy Policy cover the terms of sale and what happens to your data.
How long a reply takes
Normally within one working day. When it takes longer it is almost always because the answer needs checking first, such as the status of a parcel with the carrier or the exact measurements of a piece. You will still get a short note in the meantime so you are not left guessing.
Please do not send the same question twice. Duplicates arrive as two separate threads and end up slowing the answer down rather than speeding it up.
What we cannot help with
Orders placed somewhere other than vszn.uk. If you bought something branded Vszn on another site we have no record of it and no way to arrange a return or a size swap for you. Anything ordered here, we can deal with.
How to reach us
Email admin@vszn.uk or use the form on this page. Both arrive in the same place. We answer on working days in the order messages come in, and anything that lands at a weekend or on a bank holiday is picked up on the next working day.
What to include
- About an existing order: the order number and the name it was placed under.
- About sizing: the size you normally take, ideally the measurements of something you already own and wear, and which item you are looking at.
- About a damaged or incorrect item: a photograph. It almost always saves a round of questions and gets the replacement moving a day earlier.
Sizing questions before you buy
This is the question we would most like to receive. Getting the size right first is easier for everyone than processing a return afterwards, and it usually takes one short message. Ask before you order rather than after.
Answers you can get faster than by writing in
Refund and Returns covers the 14 day cancellation window, the condition an item needs to come back in and how long a refund takes. Track Your Order explains where your tracking number comes from, what each status means and what to do when a parcel stops updating. Terms and Conditions and Privacy Policy cover the terms of sale and what happens to your data.
How long a reply takes
Normally within one working day. When it takes longer it is almost always because the answer needs checking first, such as the status of a parcel with the carrier or the exact measurements of a piece. You will still get a short note in the meantime so you are not left guessing.
Please do not send the same question twice. Duplicates arrive as two separate threads and end up slowing the answer down rather than speeding it up.
What we cannot help with
Orders placed somewhere other than vszn.uk. If you bought something branded Vszn on another site we have no record of it and no way to arrange a return or a size swap for you. Anything ordered here, we can deal with.
How to reach us
Email admin@vszn.uk or use the form on this page. Both arrive in the same place. We answer on working days in the order messages come in, and anything that lands at a weekend or on a bank holiday is picked up on the next working day.
What to include
- About an existing order: the order number and the name it was placed under.
- About sizing: the size you normally take, ideally the measurements of something you already own and wear, and which item you are looking at.
- About a damaged or incorrect item: a photograph. It almost always saves a round of questions and gets the replacement moving a day earlier.
Sizing questions before you buy
This is the question we would most like to receive. Getting the size right first is easier for everyone than processing a return afterwards, and it usually takes one short message. Ask before you order rather than after.
Answers you can get faster than by writing in
Refund and Returns covers the 14 day cancellation window, the condition an item needs to come back in and how long a refund takes. Track Your Order explains where your tracking number comes from, what each status means and what to do when a parcel stops updating. Terms and Conditions and Privacy Policy cover the terms of sale and what happens to your data.
How long a reply takes
Normally within one working day. When it takes longer it is almost always because the answer needs checking first, such as the status of a parcel with the carrier or the exact measurements of a piece. You will still get a short note in the meantime so you are not left guessing.
Please do not send the same question twice. Duplicates arrive as two separate threads and end up slowing the answer down rather than speeding it up.
What we cannot help with
Orders placed somewhere other than vszn.uk. If you bought something branded Vszn on another site we have no record of it and no way to arrange a return or a size swap for you. Anything ordered here, we can deal with.
How to reach us
Email admin@vszn.uk or use the form on this page. Both arrive in the same place. We answer on working days in the order messages come in, and anything that lands at a weekend or on a bank holiday is picked up on the next working day.
What to include
- About an existing order: the order number and the name it was placed under.
- About sizing: the size you normally take, ideally the measurements of something you already own and wear, and which item you are looking at.
- About a damaged or incorrect item: a photograph. It almost always saves a round of questions and gets the replacement moving a day earlier.
Sizing questions before you buy
This is the question we would most like to receive. Getting the size right first is easier for everyone than processing a return afterwards, and it usually takes one short message. Ask before you order rather than after.
Answers you can get faster than by writing in
Refund and Returns covers the 14 day cancellation window, the condition an item needs to come back in and how long a refund takes. Track Your Order explains where your tracking number comes from, what each status means and what to do when a parcel stops updating. Terms and Conditions and Privacy Policy cover the terms of sale and what happens to your data.
How long a reply takes
Normally within one working day. When it takes longer it is almost always because the answer needs checking first, such as the status of a parcel with the carrier or the exact measurements of a piece. You will still get a short note in the meantime so you are not left guessing.
Please do not send the same question twice. Duplicates arrive as two separate threads and end up slowing the answer down rather than speeding it up.
What we cannot help with
Orders placed somewhere other than vszn.uk. If you bought something branded Vszn on another site we have no record of it and no way to arrange a return or a size swap for you. Anything ordered here, we can deal with.