Your right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel an online order for any reason within 14 days of receiving it, and you do not have to give us a reason. Once you have told us you are cancelling, you have a further 14 days to send the goods back.

Trading details. Vszn trades from the United Kingdom and can be reached at admin@vszn.uk. Our full trading name and registered address are being added to this page; until then, email us and we will supply them in writing on request.

How to start a return

Email admin@vszn.uk with your order number and the name the order was placed under, and say which item is coming back. We reply with the return address and confirm the next step. Please do not send anything back before you have that confirmation, because a parcel arriving without a reference is much slower to match to an order.

What condition the item needs to be in

  • Unworn beyond what you would reasonably do to check the fit, the same as trying something on in a shop.
  • With any tags still attached and in the original packaging where possible.
  • Clean and free of smoke, perfume or pet hair, since these cannot be removed and mean the item cannot be resold.

If an item comes back in a worse condition than the above, we may reduce the refund to reflect the loss in value, which is what the regulations allow.

Refunds

Once the return arrives and has been checked, the refund is issued to the original payment method within 14 days. Most card refunds appear within three to five working days after that, though the exact timing is set by your bank rather than by us. We refund the price you paid for the goods and the standard outbound delivery charge where one was paid. If you chose a faster delivery service than our standard one, the difference is not refunded.

Who pays for the return postage

For a change of mind, the return postage is yours. We recommend a tracked service, because until the parcel reaches us it is your responsibility and a lost untracked return is very difficult to resolve for either of us.

Faulty, damaged or wrong items

This is different and the cost is ours. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something arrives faulty, damaged or is simply not what you ordered, email admin@vszn.uk with a photograph. A photograph almost always saves a round of questions. We cover the return postage and you choose a replacement or a full refund.

Exchanges

A size swap is usually quicker than a refund followed by a new order, and it holds the size for you rather than leaving it to stock. Ask about it when you first get in touch.

Sale items

Your cancellation and return rights are the same on reduced items as on full price ones. A discount does not remove any of the rights set out above.

If something goes wrong

Email admin@vszn.uk first and give us the chance to put it right. If we cannot reach an agreement, your statutory rights are unaffected and you can take the matter further through Citizens Advice.